Blunders. Errors. Epic fails. Balls-ups. Whatever you choose to call them, mistakes happen for all manner of reasons in the workplace. Perhaps it’s due to lack of attention? Stress or fatigue? Confusion over instructions? Poor morale and motivation? In some cases it could even be the result of malicious employee behaviour. While you can’t always stop them from happening, you can certainly determine how your business chooses to react and manage the aftermath.
There’s no shortage of options at your disposal. Will you come down hard on the offender/s? Make a public example of them? Launch a comprehensive