Building the Right Workforce for the Summer Rush

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Summer, a/k/a “prime time” for your restaurant, retail store, or hospitality venue, is upon us. While it’s critical to have enough employees to meet the rush, it’s quite another to have the right employees: those who provide exceptional customer service that can make or break your business. How important is it? According to a Walker study, customer experience is becoming the biggest brand differentiator for consumers – more than either price or product.

The good news is that it’s possible to predict which candidates will be most successful in delivering customer service that boosts the bottom line. It starts

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