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Automation, Talent Shortages and Trade Protectionism Among Top Business Trends for 2018

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Innovative technology adoption, talent shortages, and trade protectionism are predicted to be the top trends in service delivery for 2018 and the next several years, according to research by KPMG.

According to the latest quarterly KPMG Global Insights Pulse survey, investing in new and improved information technology and investing more in robotic process automation (RPA) rank among the top initiatives identified by respondents.

“Almost all organizations are recognizing the potential huge impact and benefit that collective intelligent automation (IA) technologies and their capabilities will provide for addressing talent and skills shortages and improving process efficiencies while further driving out costs,”

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