Artificial Intelligence, which is also known as “AI” is changing every industry.
One industry that has seen a tremendous shift owing to this phenomenon is customer service. Many call centers now use chatbots, which in turn utilize artificial intelligence to interact with clients, and solve their queries. Artificial intelligence enables these web robots to engage with customers the same way a real customer service representative would. In fact, some bots are so advanced that you would not tell when you are chatting with them. Instead, you would assume you are chatting with a human being. I